Based in Virginia Beach, Life Protect 24/7 offers customers a dedicated way of contacting a care specialist in times of emergency. Through pushing the SOS button on their portable devices, Life Protect 24/7 customers are able to access knowledgeable assistance and get connected to local first responders.
The uses of this service are varied and include helping avert attacks of posttraumatic stress disorder (PTSD). In one case, a military veteran, Bonita, experienced severe flashbacks of traumatic experiences encountering land mines. At home and frantic to gain relief, she pressed the SOS button and was immediately put through to ShaeLynn on the 2-way eResponder medical device.
Bonita told ShaeLynn of her PTSD attack and was provided with assurance that help was on the way. Taking care of the dispatch process, ShaeLynn placed a colleague Kaila on the line to stay with Bonita and calm her, talking her through the symptoms. While Bonita waited for assistance, ShaeLynn came back on the line and conversed with the military veteran about her decade of service for the country.
ShaeLynn brought up her own father’s military service as a touchstone and this helped in restoring Bonita’s psychological balance. The Dowagiac, Michigan, police and medical responders arrived shortly thereafter and took over. ShaeLynn and Kaila went back to their roles as care specialists, ready for the next opportunity to help others in need.
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